Service quality is an essential strategy for success and survival in today’s competitive environment. It is important for businesses to be able to evaluate what customer’s expect and how they can deliver a high quality service in order to make customer service their strategic business advantage.
- Understanding the scope of customer service in business
- Emotions, Expressions, Communication and Attitude in Service
- Customer oriented service delivery
- Identifying the customer service levels
- Mapping a customer’s service experience journey
- Using service as a strategic tool for business
LEARNING DELIVERY METHODOLOGY
Interactive live lecture
Practical Activity
Demonstrations
Role playing
PRICING from $129 USD – $669 USD
IN PERSON SESSIONS or ONLINE LIVE
(Minimum 4 Hours – Learning)
There will be two 30 mins breaks in addition to the 4 Hours
MAX: 40 PARTICIPANTS